Sigrah Vivah Matrimony – Refund & Cancellation Policy : 30-Day Refund Guarantee: Sigrahvivah.com offers a 30-Day Refund Guarantee for first-time premium subscribers. This guarantee is applicable only if the subscriber does not receive even a single Interest Acceptance within 30 days from the date of purchase. The guarantee is subject to specific terms and exclusions.
This policy applies only to users who have subscribed to premium services for the first time.
It is valid only for Standard Online Membership Plans (Silver, Gold,).
Refund will only be processed if the subscriber does not receive even a single Interest Acceptance within 30 days from the date of purchase.
The refund guarantee is not applicable to Assisted Services, Diamond or VIP Services.
If your refund request is approved, it will generally be processed within 5–7 business days.
A deduction of 18% GST or ₹2000 (ID Charge), whichever is applicable, will be made before refunding the remaining amount.
The user must contact the Sigrah Vivah Support Team within the stipulated time period.
Your Account Activity will be verified before confirming eligibility.
Only upon confirmation will the refund process be initiated.
Once a membership is activated, it cannot be transferred under any circumstances.
If a user cancels the membership midway, no partial refund will be provided for the remaining subscription period.
Customers are strictly advised to carefully read and understand our Terms & Conditions and Refund Policy before making any payment.
Customers must personally verify the Registration Number, GST Number, and Office Address of the institution (available on our official website).
Upon making the payment, it shall be deemed that the customer has read, understood, and accepted all terms and conditions.
After making a payment, if any issue arises in service delivery (e.g., calls not being answered by our team, or profiles not being provided as per expectations), the customer is advised to immediately contact our Customer Care Department and formally register their complaint.
Our institution is strictly limited to providing potential match suggestions/proposals based on the requirements and information shared by the customer.
The institution only provides matrimonial introduction services.
Accepting, pursuing, or finalizing any suggested match is entirely the personal responsibility of the customer.
The institution shall not be held liable for any marital decisions, personal disputes, financial transactions, fraud, or future conflicts arising out of such interactions.
